Improving Coordination and Delivery of Services
- Enhancing Outcomes for Foster Youth
Created court and human services performance measures, designed and validated business rules for extracting needed data, analyzed whether outcomes vary with child age, ethnicity or location, and recommended case processing and data entry enhancements.
- Protecting Elders and Seniors through Improved Probate Services
Provided alternatives for realigning probate services to improve protections for the elderly, disabled and minors, increase efficiency and augment available workload statistics.
- Yolo Superior Court: Promoting Alternatives to Litigation
Assessed court and community needs for alternatives to litigation and designed the court's mediation program.
- Projecting Family and Juvenile Staffing Needs
Developed a long-range strategy for projecting family and juvenile mediation staffing needs and assessed and made recommended improvements in the delivery of services.
- The Santa Clara Board of Supervisors: Assessing Unmet Legal Needs
Assessed the unmet non-criminal legal needs of indigent Santa Clara County residents and provided options for allocating $800,000 in county funding to legal service providers.
- The Santa Clara, Mendocino, and Solano County Superior Courts: Unified Family Court Planning
Improved outcomes for multi-problem families by facilitating assessment and action planning between the courts and county criminal justice and social service agencies.
- Improving Delivery of Legal Services to the Indigent
Guided strategic planning for a university-based legal clinic's future.
- Enhancing Effectiveness of Family Court Services
Designed program improvements to benefit clients, improve efficiency and increase integration of the program within the court.
- The Monterey County Superior Court: Public Information Brochures
Improved public access and court efficiency by creating 40 user-friendly public information brochures for court users.
- Improving Manager and Employee Accountability
Created systems to measure overall division productivity and individual employee performance and to hold staff accountable for results.
Increasing Efficacy and Cost Effectiveness
Augmenting Agency Resources
Enhancing Employee Performance
- Tulare Superior Court: Training for Optimum Performance
Provided court employees with an overview of the judicial branch, its interactions with other branches of government, emerging trends in improving access, fairness and diversity, and the tenets of exemplary public service.
- Sonoma County Superior Court: Flexible Staffing Plan
Crafted a flexible staffing plan to improve performance and staff retention and facilitate cross training.
- Linking Training to Performance
Developed training outlines for new employee and lead worker training and created step-by-step processing procedures in priority areas.
- Fresno County Superior Court; Santa Cruz Superior Court: Strategies to Enhance Recruitment and Retention
Developed strategies to significantly improve the retention and recruitment of support staff. Created labor relations rules, personnel policies and procedures and classifications in conformance with state requirements and local labor conditions.
- Creating an Independent Human Resources Operation
Provided the court with the tools to quickly establish a fully functioning, independent, cost effective human resources operation to replace services previously provided by the county.
- Developing Uniform Policies, Procedures and Tracking to Reduce Absenteeism
Developed uniform policies, procedures and tracking mechanisms concerning absenteeism consistent with federal, and state laws and local memoranda of understanding.