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Client: Tulare Superior Court

The Challenge: In order to be motivated and engaged and provide exemplary public service, employees need to know how their work helps to achieve the overall goals and objectives of their organization. In this mid-sized court of 225 employees, employees received only limited new employee orientation and learned primarily through on-the-job training. As a result, employees were performing their functions in a vacuum, not understanding how their individual jobs furthered the judiciary's goals or how the judiciary itself fit into the broader structure of state and local government.

Our Approach

Using the framework of the California Judicial Council's strategic goals, we prepared a five-hour course designed to provide new and veteran employees with an overview of the judicial branch, the interaction between the judiciary and the other branches of government, emerging trends in improving access, fairness and diversity in California's courts and the tenets of exemplary public service. The goal was to educate employees about how their work affected achievement of the judiciary's strategic goals.

Training was delivered though an informal presentation style, Power Point slides, small group exercises and video presentations. The training itself was videotaped to be used as a part of an ongoing new employee orientation process.

The Results

Post-training evaluations revealed that the course helped nearly all participants better understand how their work fit into the broader goals and operations of the court. Pre- and post-training tests also showed employees improved their knowledge of core judiciary functions. The court now has an easy-to-use training videotape to easily and uniformly orient all new employees.

Consultants: Kate Harrison and Phyllis Smith

For more information about this project, please click here to request the Executive Summary.

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